Support

Need a hand with Shop Vitals? We’re a small team and happy to help. The fastest way to reach us is by email.

hello@shopvitals.co

We aim to respond within two business days. Shop Vitals is currently in a free beta, so response times and availability may vary while we build things out.

What to include

To help us resolve your issue quickly, please include as much of the following as you can:

• The email address associated with your account;
• The site or URL you were looking at, if the issue is site-specific;
• What you expected to happen and what happened instead, with the exact time it occurred;
• A screenshot, if the issue is visual.

Common questions

How often are sites tested?Each site you add is tested on both mobile and desktop on a recurring schedule. You can also trigger a test on demand from a site’s page.

Why is some field data missing?Core Web Vitals field data comes from Google’s Chrome UX Report, which requires enough real-world traffic to a site. Lower-traffic sites may not have field data available, in which case we show lab results only.

How do I delete my account? You can delete your account and its data at any time from your account settings.

Legal

For details on how we handle your data and the terms that govern the Service, see our Privacy Policy and Terms of Service.